If you are unable to place an order in our official mall, please contact the after-sales service firstname.lastname@example.org and we will place the order on your behalf.
In this case, you can only pay by bank account. After transfer, please inform us via email@example.com.
We are sorry for causing you inconvenience.
If an item ordered on the official store has not yet been shipped, we can accept a cancellation request and refund the full amount.
If you would like to cancel your order, please contact us as follows.
firstname.lastname@example.org (Monday-Friday 9:00-18:00, except Saturday, Sunday and public holidays)
*Cancellation of orders after delivery is not accepted. We apologise for the inconvenience caused and ask for your understanding.