FAQ – ASAGAO

About order cancellation

If you are unable to place an order in our official mall, please contact the after-sales service support@asagao.com.cn and we will place the order on your behalf.

In this case, you can only pay by bank account. After transfer, please inform us via support@asagao.com.cn.

We are sorry for causing you inconvenience.

If an item ordered on the official store has not yet been shipped, we can accept a cancellation request and refund the full amount.

If you would like to cancel your order, please contact us as follows.

support@asagao.com.cn (Monday-Friday 9:00-18:00, except Saturday, Sunday and public holidays)

*Cancellation of orders after delivery is not accepted. We apologise for the inconvenience caused and ask for your understanding.

About payment

You may choose the following payment methods when purchasing products from Asagao official store.

You can pay from [PayPal].

Regarding delivery

We will process your order within 48 hours. Delivery usually takes 3 to 5 business days from the date you place your order.

・Place an order on our official mall. Order placed and paid before 23:00 will be shipped out from the warehouse the next day.

・Delivery company:

We will arrange express delivery.

*Please understand there may be delays in delivery during legal holidays, or due to bad weather and other reasons!

・Product not received

If you have not received the product, please contact support@asagao.com.cn.

* And inform us of your order number when contacting us.

・Product damage

If the product you received is damaged in the outer box, please contact the delivery company and submit a complaint.

About return and exchange

In principle, we do not accept returns or exchanges of delivered products.

If the product is defective at the beginning, we will replace it according to the product's warranty policy.

If the product is damaged due to improper use and operation not in accordance with the instructions, we will not accept exchanges or returns.

* Contact information・

Email: support@asagao.com.cn (Monday to Friday 9:00-18:00, except Saturday, Sunday and public holidays)

商品の返品、交換について

お届けした商品の返品および交換は原則、承っておりません。
ただし、商品の初期不良、弊社原因による場合は、商品の保証規定に沿って、交換をさせて頂きます。

お客様の扱い不謹慎による商品がダメージを受けた場合は、交換、返品を受けしかねます。　　　　　　　　　　
予めご了承くださいませ。

※交換に関するご連絡先
・メールでご連絡：support@asagao.co.jp
・お電話でご連絡：03-4500-2440（受付時間祝祭日を除く月〜金 10:00〜18:00 ※年末年始など休業日を除きます。）

商品の返品、交換について

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