Order & Payment & Delivery & Exchange

About order cancellation If you cannot place an order on our official website, please contact support@asagao.co.jp.
We will place an order on your behalf. You can only pay by bank account.
We apologize for the inconvenience, but please let us know at support@asagao.co.jp.
If the item ordered on the official website has not been shipped, we will accept a cancellation request with a full refund.
If you wish to cancel your order, please contact us at the address below.
support@asagao.co.jp (Weekdays 10:00 ~ 18:00 Sat Sun Excluding holidays)

* We apologize for the inconvenience, but we do not accept cancellation of orders after shipping. Please note that.
About payment When purchasing from the Asagao Japan official website The payment methods that can be used are as follows.

You can choose from [Credit card payment], [Smartphone payment], [Convenience store payment], and [Bank transfer].
* Payment amount includes consumption tax.
About delivery We will process your order within 48 hours. Delivery usually takes 3-5 business days from the date of your order.

When ordering from our web shop,
Order by 23:00
Payment If you can, we will ship from our warehouse the next day.
* In the case of convenience store payment and bank transfer, it may take about 3 hours to complete the
payment
to procedures.
Delivery company:
Sagawa will deliver.
Shipping: Free

Shipping address:
Limited to Japan.
Please note that delivery may be delayed, depending on the delivery area.
* If shipping operations cannot be performed in some areas, on regular holidays (and during the year-end and New Year holidays, Obon festival, temporary closure), or due to bad weather,
may be delayed from the above delivery days, or at the desired date and time. We may not be able to deliver it. Please note that.

If the product does not arrive
If the product does not arrive after the above days,
is very difficult. Sorry to trouble you, but please contact support@asagao.co.jp.
* Please let us know your order number when you contact us.

If the product is damaged
If you receive a damaged order, please contact the delivery company and submit a complaint.
Return and exchange of products In principle, we do not accept returns or exchanges of delivered products.
However, if the product is initially defective or caused by our company, we will replace it according to the warranty policy of the product.

Customer Handling If the product is damaged due to unscrupulous handling, we cannot accept exchanges or returns. Please note that
.

* Contact information for exchange
Contact by email: support@asagao.co.jp
Contact us by phone: 03-4500-2440 (Reception hours Months ~ Fri 10:00 ~ 18:00 * Excluding holidays such as the year-end and New Year holidays.)
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