Support Support
Product Warranty Policy
All products purchased from the ASAGAO Japan official online store operated by our company are covered by the following limited warranty. The warranty period is calculated from the date of arrival of the product, and by using the product, you are deemed to have agreed to the warranty policy.
1: We will contact you within 2 weeks after receiving the item in an unopened state and accept the return. * Customers are responsible for the return shipping fee.
2: Opened condition: If the product is defective or defective due to our cause, we will contact you within 30 days after the product arrives to confirm it and then accept the return. Please note that the warranty for ASAGAO JAPAN products is limited to the first purchaser and cannot be transferred to another owner. Please note that we do not accept returns due to customer's convenience. * Customers are responsible for the return shipping fee.
The product covered by the quality guarantee and the warranty period are 24 months.
Valid purchase proof
You will need to show the order number at the time of purchase, the product content and price, the invoice clearly stating the sales route, and the order confirmation email.
How to receive service
Step 1
Sorry for your inconvenience, but please contact the following customer service: "Japanese support@asagao.co.jp". At that time, please attach the product serial number, order number, and the video of the problem part to the email so that the problem can be solved smoothly.
For telephone support: Please contact us by 03-4500-2440 (Monday-Friday, excluding holidays and holidays, 10: 00-18: 00 pm).
Step 2
If we receive the warranty, the product (product body, enclosed box, power cable, instruction manual, etc.) will be delivered within 7 days from the date of contact. Please ship all the included items) to the address specified by us. Please prepare the return box by yourself. In addition, when returning, if you enter the inquiry number on the slip, we can respond quickly.
Step 3
ASAGAO will replace the defective item within 15 business days * after confirming that it has arrived at our warehouse. In addition, depending on the stock status of replacement products, we may not be able to provide final support.
* Please note that delivery may change due to unavoidable circumstances.
Exception
If any one of the following conditions is met, it will not be covered by the warranty.
・ Product misuse, unauthorized modification, disassembly, or our handling Defects or malfunctions caused by operations that do not follow the instructions or manuals, malfunctions or damages caused by excessive heat, liquid, or other external factors
-If the warranty cannot be presented, or if the warranty is rewritten
・ Damage caused by improper storage and use
・ Damage caused by factors other than unavoidable factors (lightning, fire, earthquake, flood, etc.)
・ Unauthorized third party Products that have been damaged, damaged, lost or stolen due to reliability or compatibility issues when using the parts of the above, or products provided free of charge
* If service is required, please refer to "Japan. Please contact us at support@asagao.co.jp. We will receive and test the purchased products in accordance with our rules. We will provide replacement or repair service according to the result.